REFUND POLICY

At Tao of Life, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

We accept refund requests for:

Damaged or Defective Products: If your item arrives damaged or defective, please contact us within 7 days of delivery.
Incorrect Items: If you receive the wrong product, let us know within 7 days of receiving your order.
Unopened Items: Products must be unused, unopened, and in their original packaging to be eligible for a refund.

We cannot accept returns or issue refunds for:

Submit a Request: Email us at info@taooflife.org or live chat with your order number, a brief explanation of the issue, and any supporting photos (if applicable).
Approval: Once we review your request, we will notify you of the approval or rejection of your refund.
Return Instructions: If approved, we will provide return shipping instructions (for eligible items).
Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item. The refund will be credited to your original payment method.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
For defective or incorrect items, we will provide a prepaid shipping label.

If you haven’t received a refund after the stated processing time:

Check your bank account or credit card statement.
Contact your bank or payment provider, as processing times may vary.
If you’ve done the above and still haven’t received your refund, contact us at info@taooflife.org or live chat.

We currently do not offer direct exchanges. If you’d like a replacement, please request a refund for the original item and place a new order.

For questions or assistance with refunds, please email us at info@taoorlife.org or live chat.

Payment Methods